Overview
TrombaAI transforms the constituent case management experience. With intelligent tools like mobile capture, cognitive document automation, dynamic case management, robotic process automation, and more automation tools; government can improve constituent engagement and satisfaction. Diverse agencies can use TrombaAI at virtually every level of government to manage growing volumes of data and transactions. Government offices and agencies can improve service levels for their constituents by automating processes, even when budgets shrink. By taking over the details of case management, TrombaAI for Government gives you more freedom to connect with the people and communities you serve.
TrombaAI helps government agencies get control of the vast amount of information needed to provide services. This includes applications from driver’s licenses to building permits, court records, intake forms, inspections, and beyond. Our solutions help to achieve desired outcomes, such as getting benefits to a family in need more quickly, ensuring that a building project is on the tax rolls sooner, or securely sharing records between law enforcement, courts, and the public.
In the public sector, the journey to digital transformation has been slow due to an aging and retiring workforce, difficulty attracting and hiring new IT talent, and the reality of budgetary constraints. Yet citizens increasingly expect the government to behave more like the private sector in how it engages with and serves them. Pressures to reduce costs and evolving regulatory requirements drive many government agencies toward digital transformation.
Benefits
Your constituent onboarding, including public assistance program enrollment, is your most crucial constituent engagement. Application automation simplifies the collection and processing of constituent information for government programs. It allows you to interact with constituents the way they want, so your first impression will make a lasting positive impact.
The time you spend sorting and manually processing incoming documents, correspondence, and business mail, is the time taken away from serving your constituents and moving your government services forward. Capture and classify data at the point of entry from various formats, including handwritten documents, faxes, and emails, and quickly route process-ready information to multiple locations for lower operational costs and greater operational efficiency. Replace slow paper-based case management activities with automated processes and allow caseworkers to make faster, more informed decisions and focus on serving constituents instead of pushing paper.
Highlighting a Client Success Story
The Align Team and the State of Wyoming Department of Family Services partnered with Tromba Technologies to move from paper-driven processes to electronic content and case management using TrombaAI. The Align Team and the State of Wyoming embarked on an ambitious effort to replace paper-driven processes with electronic content, document cognitive capture, and automation workflows for case management.
The Align Team has taken control of the end-to-end constituent case lifecycle. TrombaAI for Government was utilized with Cognitive Document Capture, Robotics Process Automation (RPA), and Intelligent Case Management business processes, all seamlessly integrated with the State of Wyoming benefit eligibility and payment system. Today, The Align Team empowers the benefits program with complete control over case files and processes, helping them effectively manage the cost of growing volumes of work.
Kathy Cathcart, President of The Align Team, states, “When we started, we had 31 processors to manage the paper and manual processes. We just finished the last season with three times the volume and only needed 14 processors. That is HUGE for this benefit program and the constituents of Wyoming!”
Featured Content